Return Eligibility
Our platform is dedicated to ensuring customer satisfaction with every purchase. If a customer is not fully satisfied with their order, they may return it within a specified period, provided the product meets certain conditions. Returns are accepted for items that are unused, unopened, and in their original packaging. The company understands that sometimes a purchase does not meet expectations, and therefore, a 30-day return window is available for most products, unless stated otherwise on the product page. For books or items that are damaged, defective, or incorrectly shipped, Our platform will accept returns even if the product has been opened, as long as the return request is made within the allowed timeframe. However, items such as digital products, eBooks, or personalized books may not be eligible for returns unless the item is faulty. To initiate a return, customers are required to contact the company’s customer support team with proof of purchase and a reason for the return, and the team will guide them through the process. Return shipping costs may apply unless the product is damaged or defective.
Refund Process
Once the returned item is received and inspected, Our platform will process the refund, typically within 7-10 business days. The refund will be issued to the original payment method used during purchase. If the original payment method is unavailable or the customer prefers an alternative form of refund, store credit may be offered as a substitute. The company reserves the right to deduct any shipping fees or restocking charges, depending on the condition of the item returned. Refunds are processed once the returned item is confirmed to be in resalable condition, or when it is determined that the product was damaged or defective. In cases where a return does not meet the eligibility criteria outlined in Our platform’s return policy, a refund may be refused or partial. If the customer received free shipping as part of a promotion, the actual shipping cost may be deducted from the refund amount. Refunds will be issued through the same payment method used for the original purchase unless otherwise agreed.
Non-Refundable Items
While Our platform strives to accommodate customers in case of dissatisfaction, there are certain items that are non-refundable. These include digital products such as eBooks or downloadable content, as well as products that have been personalized or customized for the customer’s specific needs. Items that show signs of use, are damaged due to improper handling, or are returned after the designated return window will also be excluded from refund eligibility. The company encourages customers to carefully read product descriptions, including return eligibility, before making a purchase to avoid misunderstandings. Additionally, for hygiene reasons, certain products such as opened personal care items, or products with tampered seals, may not be returned or refunded. Our platform reserves the right to modify or update the list of non-refundable items at its discretion, and customers will be informed of any changes. To avoid any inconvenience, it is advised to double-check return policies and the conditions of the purchased items before initiating a return.
Exchanges
At Moxiereads.com, exchanges are processed in the same manner as returns, with the customer returning the original product and placing a new order for the replacement item. Our platform does not offer direct exchanges, but customers can initiate a return for a refund and then purchase a different product if desired. This process is particularly beneficial for cases where a customer receives the wrong product or if they simply change their mind about their purchase. The company will assist customers in resolving such issues by guiding them through the return process, ensuring the return is processed and that the customer is refunded. If a replacement product is needed due to defects or damage, customers are encouraged to reach out to customer support, and Our platform will handle the return and provide a replacement product, whenever possible. If an item is out of stock, the company will offer a full refund or help the customer select an alternative. Exchange requests for non-defective items are treated as returns, with the customer responsible for the shipping cost.
Return Shipping Costs
Return shipping costs are generally the responsibility of the customer, except in cases where the product is defective, damaged, or incorrect. Our platform understands that return shipping can be an inconvenience, so in the case of a mistake made on its part, it will cover the return shipping charges. Customers are encouraged to use a trackable shipping service when returning products to ensure that the items are safely received by the company. The company cannot be held responsible for lost return shipments, and as such, it recommends purchasing shipping insurance or selecting a carrier that offers tracking for higher-value items. For non-defective returns, customers may also be responsible for paying the shipping fees to return the product. If an item was eligible for free shipping at the time of purchase and is returned, the cost of shipping will be deducted from the final refund amount. Our platform advises customers to check the return policy carefully at the time of purchase and to confirm whether they qualify for free return shipping.
Damaged or Defective Items
Our platform aims to deliver products in excellent condition, but on rare occasions, products may arrive damaged or defective. In these cases, the company will provide a full refund or replacement at no additional cost to the customer. To initiate a claim for a damaged or defective item, customers are required to contact customer service within 7 days of receiving the product, providing evidence of the damage or defect, such as photos of the item and packaging. The company will guide the customer through the process of returning the damaged or defective item. If the product was damaged during shipping, Our platform will assist the customer in filing a claim with the carrier and will ensure the replacement or refund is processed quickly. In cases where the damage is clear upon arrival, the company encourages customers to keep the original packaging and documentation to help facilitate the claims process. Customers can expect quick resolutions in these cases to ensure complete satisfaction.